Skip to main content

South Drop Taxi

Menu
Book On whatsapp

Refund Policy

Refund Policy

Effective Date: June 2026

At South Drop Taxi, customer satisfaction is our priority. We understand that travel plans may change unexpectedly. This Refund Policy outlines the conditions under which refunds may be issued for bookings made through our website, WhatsApp, phone calls, or other authorized booking channels.

Refund Eligibility

Refunds are applicable only for bookings that have been prepaid through:

  • UPI Payments

  • Bank Transfers

  • Online Payment Gateways

  • South Drop Taxi Website

  • Authorized Booking Channels

Payments made directly to drivers in cash are not eligible for refunds.

Cancellation Before Pickup

Customers may cancel their booking and request a refund under the following conditions:

More Than 24 Hours Before Pickup

  • Eligible for a full refund of the advance amount paid.

  • Refund will be processed after verification.

Less Than 24 Hours Before Pickup

  • Refund may not be applicable.

  • Cancellation charges may apply depending on vehicle allocation and trip status.

Driver Reached Pickup Location

If the driver has already arrived at the pickup location and the customer cancels the trip:

  • A cancellation fee of ₹300 will be applicable.

  • The remaining eligible amount, if any, may be refunded after deducting applicable charges.

No Show Policy

A booking will be considered a “No Show” if:

  • The customer is unavailable at the pickup location.

  • The customer fails to answer calls from the driver or support team.

  • The customer does not arrive within a reasonable waiting period.

In such cases:

  • No refund will be provided.

  • Advance payments may be forfeited.

Booking Modifications

Customers may request changes to:

  • Pickup Time

  • Travel Date

  • Vehicle Type

  • Destination

Modification requests must be made at least 8 hours before the scheduled pickup time.

Changes requested within 8 hours of pickup time may not be accommodated and may affect refund eligibility.

Refund Exclusions

Refunds will not be provided in the following situations:

  • Customer No-Show

  • Incorrect booking details provided by the customer

  • Last-minute cancellations

  • Completed trips

  • Promotional or discounted bookings

  • Service interruptions caused by natural disasters, government restrictions, road closures, or other force majeure events

Refund Processing Time

Approved refunds will generally be processed within:

5 to 10 Business Days

The refund will be credited to the original payment method used during booking.

Actual credit timelines may vary depending on your bank or payment provider.

Partial Refunds

South Drop Taxi reserves the right to provide partial refunds after deducting:

  • Cancellation Charges

  • Driver Dispatch Charges

  • Toll Expenses (if incurred)

  • Administrative Charges (if applicable)

Refund Approval

All refund requests are subject to verification and approval by South Drop Taxi management.

The company’s decision regarding refund eligibility shall be final.

Contact Us

For refund-related queries, please contact:

South Drop Taxi

📍 Address:

17/3, Bhavani Nagar,
Lakshmipuram,
Kolathur,
Chennai – 600099,
Tamil Nadu, India

📞 Phone: +91 97908 19217

📧 Email: southdroptaxi.com@gmail.com

💬 WhatsApp: +91 97908 19217

🌐 Website: www.southdroptaxi.com

By booking a taxi with South Drop Taxi, you acknowledge that you have read, understood, and agreed to this Refund Policy.