Terms and Conditions

Terms and Conditions

Last Updated: June 2026

Welcome to South Drop Taxi. By booking a taxi through our website, phone, WhatsApp, or any other booking channel, you agree to comply with the following Terms and Conditions.

1. Service Overview

South Drop Taxi provides:

• One Way Taxi Services

• Round Trip Taxi Services

• Airport Transfers

• Outstation Cab Services

• Intercity Taxi Services

across Tamil Nadu, Pondicherry, Bangalore, and nearby destinations.

2. Passenger Capacity

Vehicle occupancy is limited as follows:

Sedan

• Maximum 4 Passengers

SUV

• Maximum 7 Passengers

Exceeding the permitted passenger capacity is strictly prohibited.

3. Minimum Billing Distance

One Way Taxi

• Minimum Billing Distance: 130 KM

Round Trip Taxi

• Minimum Billing Distance: 250 KM

Bangalore Round Trip

• Minimum Billing Distance: 300 KM Per Day

Billing will be calculated based on the minimum applicable kilometers or actual traveled kilometers, whichever is higher.

4. Tariff

One Way Taxi Fare

Round Trip Taxi Fare

Fare may vary during peak seasons, holidays, emergency situations, or special events.

5. Additional Charges

The following charges are not included in the base fare:

• Driver Bata: ₹400

• Toll Charges

• Parking Charges

• Interstate Permit Charges

• State Entry Tax

• Hill Station Charges

• Pet Charges (If Applicable)

• Luggage Carrier Charges (If Applicable)

All additional charges will be communicated before or during the trip.

6. Waiting Charges

Waiting charges will apply at:

₹150 Per Hour

Waiting charges will not be applied for:

• Food Breaks

• Tea Breaks

• Restroom Breaks

Extended waiting requested by customers will be chargeable.

7. Round Trip Timing

For one-day round trips, the journey must be completed and returned to the pickup location before:

11:00 PM

Additional day charges may apply if the trip exceeds the agreed schedule.

8. Luggage Policy

Customers must inform South Drop Taxi about excess luggage during booking.

Luggage Carrier Charges

• ₹300 Additional Charge

Excess luggage beyond vehicle capacity may require a larger vehicle or carrier attachment.

9. Driver & Vehicle Allocation

Vehicle type displayed during booking is subject to availability.

In rare circumstances, South Drop Taxi reserves the right to provide an equivalent or upgraded vehicle without additional charges.

10. Payment Terms

We accept:

• Cash Payments

• UPI Payments

• Bank Transfers

• Online Payments

Customers are required to clear all dues before completion of the journey.

11. Trip Verification

Customers are advised to verify:

• Starting Kilometer Reading

• Ending Kilometer Reading

This ensures complete transparency in fare calculations.

12. Cancellation Policy

Customers may cancel their booking up to 24 hours before the scheduled pickup time without cancellation charges.

Cancellation Fee

If the driver has already arrived at the pickup location:

• ₹300 Cancellation Charge

The cancellation fee must be paid directly to the driver.

13. Booking Modifications

Customers may modify:

• Pickup Time

• Vehicle Type

• Destination

Modification requests must be made at least 8 hours before pickup time.

Changes requested within 8 hours of pickup time may not be accommodated.

Vehicle changes are subject to availability.

14. No Show Policy

If a customer fails to appear at the pickup location without prior notice:

• Booking may be cancelled

• Advance payment, if any, may be forfeited

• No refund will be applicable

15. Refund Policy

Refunds are applicable only for eligible prepaid bookings.

Refund requests must satisfy the following conditions:

• Cancellation made at least 24 hours before pickup time

• Booking was prepaid through approved payment channels

Refunds are not applicable for:

• Promotional Bookings

• Discounted Offers

• Special Packages

• No Show Cases

Approved refunds will generally be processed within 5–10 business days.

16. Customer Responsibilities

Customers are responsible for:

• Providing accurate pickup and drop details

• Arriving on time at the pickup location

• Ensuring passenger safety and lawful conduct

• Taking care of personal belongings

South Drop Taxi is not responsible for items left inside vehicles after trip completion.

17. Safety & Conduct

Drivers reserve the right to refuse service if passengers:

• Engage in unlawful activities

• Cause damage to the vehicle

• Behave abusively

• Travel under unsafe conditions

Any damages caused by passengers will be recoverable from the customer.

18. Force Majeure

South Drop Taxi shall not be held liable for delays or cancellations caused by:

• Natural Disasters

• Floods

• Political Disturbances

• Traffic Restrictions

• Government Orders

• Vehicle Breakdowns beyond reasonable control

19. Limitation of Liability

South Drop Taxi’s liability shall be limited to the amount paid for the booking.

We shall not be liable for indirect losses, missed appointments, missed flights, or consequential damages.

20. Contact Information

South Drop Taxi

Address:

17/3, Bhavani Nagar,
Lakshmipuram,
Kolathur,
Chennai – 600099,
Tamil Nadu, India

Phone: +91 97908 19217

Email: southdroptaxi.com@gmail.com

Website: www.southdroptaxi.com

WhatsApp: https://wa.link/6thtze

By using South Drop Taxi services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.